Defusing Angry & Abusive Customers – PROFESSIONAL COURSE

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Defusing Angry & Abusive Customers – PROFESSIONAL COURSE
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Thu 2 April 2020
Thursday 2 April 2020
9:30 AM - 1:00 PM
Ended

« All Events
Defusing Angry & Abusive Customers PROFESSIONAL COURSE
April 2 @ 9:30 am
-
1:00 pm
AWST
$110
«
Science Fiction, Science Future
Science Fiction, Science Future
»
You’re at the front line of service delivery. It may seem that you can do little to respond to angry and abusive clients and customers. But you can! This half day workshop shows you key principles and strategies to defuse clients’ and customers’ anger and reduce abusive behaviour right from the start. It also assists you to reduce your own stress levels.
topics covered in this workshop include:
* why do people become angry and abusive?
* what angry people need and want;
* the art of self-control;
* starting off successfully;
* the art of cooperative language;
* verbal self-defence techniques;
* assertive limit setting.
Fee: $110 per person (concession rates available)
To register for this course, please call (08) 6164 0239 to complete an enrolment.
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Details
Date:
April 2
Time:
9:30 am - 1:00 pm
Cost:
$110
Event Category:
Workshops and Courses
Website:
https://www.relationshipswa.org.au/courses-workshops/defusing-angry-and-abusive-customers
Organiser
Education Services
Phone:
(08) 6164 0239
Email:
education@relationshipswa.org.au
Website:
www.relationshipswa.org.au
Venue
Relationships Australia, West Leederville
Level 1, 22 Southport Street
West Leederville
,
6007
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Phone:
0861640239
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«
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